Modern Work Solutions Specialist

Job Title: Modern Work Solutions Specialist

Location: Llanon, Ceredigion, SY23 5LP

Job Type: Full-time

Language Requirement: Ability to speak Welsh is advantageous but not essential.


Company Overview:

Established in 1981, Pugh Computers are a close-knit team of 20 dedicated employees operating across three main areas: Software Licensing, Modern Workplace and Hybrid Meeting Spaces. Our Software Licensing business specialises in the education and charity sectors, with our more recent Modern Workplace and Hybrid Meeting Space business covering a broader customer base and are rapidly expanding.


Job Summary:

We are seeking a Modern Work Solutions Specialist with a high level of technical expertise and the ability to showcase the art of the possible to customers, driving adoption and managing the change process for Modern Work solutions. They will be required to manage innovative projects involving third-party service deliveries, ensuring that cutting-edge Microsoft 365, Azure, security and Modern Workplace technologies are implemented effectively.


Key Responsibilities:

  • Proactively creating opportunities and being incentivised on driving new business and growth, using your technical knowledge to inspire customers and demonstrate the transformative possibilities of our solutions.
  • Demonstrating a high level of technical ability and innovation with Microsoft 365, Azure, security and Modern Workplace solutions.
  • Project managing the delivery of professional and managed services and coordinating with third-party service providers to ensure effective implementation of Modern Workplace solutions.
  • Supporting customers through adoption & change management processes for new technologies, building strong relationships and acting as a trusted advisor on their Modern Workplace journeys.
  • Deputising for the Technical Director, showcasing your ability to lead and to present our solutions to customers, including customer presentations, technology focused webinars, and technology and licensing reviews with customers.
  • Providing pre-sales technical support, both to customers and our sales team.
  • Exhibiting passion, drive, enthusiasm and excellent communication, while upholding our core values of honesty and ethical behaviour, both customer facing and in communicating with our team and stakeholders.
  • Differentiating our services from the competition with our expert skills, knowledge and delivery capabilities, while making clear how our solutions address customer problems and meet their needs.
  • Travelling to customer sites to provide face-to-face presentations, workshops, demonstrations, training and more.
  • Managing figures and profits to contribute to the company’s profitability and growth, while ensuring customer value and excellent service.
  • Conducting regular research and development of our Modern Work solutions, staying on top of the latest advancements in technology to ensure solutions are current and future-proof.
  • Achieving and maintaining certifications in line with vendor accreditation requirements and business needs, including Microsoft and other vendors.
  • Acting as a team player and contributing positively to the team environment, bringing fresh ideas and a team-player attitude.


Qualifications & Skills:

  • A degree or equivalent experience in Business and/or IT / Computer Science.
  • Extensive knowledge of Microsoft 365, Azure, security and Modern Workplace solutions.
  • Experience in a similar role, with a focus on Microsoft 365 solutions and Modern Workplace technologies is preferable.
  • Self-motivated with a drive to proactively generate opportunities and achieve results.
  • A visionary mindset, with the ability to deliver our company’s vision for the future to staff, customers and stakeholders.
  • Proven experience in project management and managed services delivery.
  • Ability to deliver compelling and engaging customer presentations, workshops, webinars, technology reviews and licensing reviews.
  • Strong skills in delivering customer adoption & change management services, providing value to customers.
  • Experience in financial management to drive profitability and growth.
  • Excellent communication, business acumen and collaboration skills.
  • A proactive approach to learning, with the ability to learn quickly and adapt to industry changes.


What We Offer:

  • A competitive salary and benefits package, with opportunities for professional development and career advancement.
  • A dynamic and supportive work environment within a respected company known for honest and accurate advice.
  • The chance to be part of a vision for rapid growth in an exciting and evolving industry.


How to Apply:

Please submit your CV and a cover letter detailing your experience and suitability for this role to Angharad

To discuss this role further, please call us on 01974 200 200.